Privacy Policy

Last Updated: February 3, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you interact with the NIVIO CareBot (the "Service"), operated by CSMX Maciej Maciejak.

1. Data Controller

The operator and data controller for the Service is: CSMX Maciej Maciejak VAT EU: PL7792532146 Głogowska 73/6, 60-739 Poznań, Poland Email: contact@csmx.eu Website: csmx.eu

2. Personal Information We Collect

When you use the Service, we collect certain information including:

• Chat Data: Your questions and the AI-generated responses are processed and stored by CSMX Maciej Maciejak and on the OpenAI platform. We have access to this data for evaluation, improving the AI model, and marketing purposes. We share that data only with the client for whom this chatbot provides support. The data is stored annonymously and we do not link it to any personal information.
• Device and Connection Information: We use Cloudflare Turnstile and other technical scripts (hosted via external CDNs like unpkg.com) to provide security and functionality. These services may process details about your connection (including IP address) to deliver content and verify you are human.
• Tracking Data: We use a self-hosted instance of Umami tracking to analyze usage and improve our Service. Umami is a privacy-focused analytics tool.
• Cookies:
  • Session Cookies: We use strictly necessary JWT (JSON Web Token) session tokens to manage your interaction with the bot.
  • Cloudinary Cookies: Our images are hosted on Cloudinary, which may set strictly necessary cookies to deliver content efficiently.

3. How your Information is Shared

We share your information with third-party processors only as necessary to provide the Service:

• OpenAI: Your chat messages are processed and stored by OpenAI to generate responses. This data is handled by OpenAI according to their own terms of use and privacy policies.
• Cloudflare: Used for security, anti-bot protection (Turnstile), and script delivery.
• unpkg.com: Used as a Content Delivery Network (CDN) to deliver essential frontend libraries (HTMX).
• Cloudinary: Used for hosting and delivering images.
• The Client: The data may be shared with the company for whom this chatbot provides support (the "Client") for customer service and quality assurance.

4. AI Disclaimer and Data Usage

The Service uses Large Language Models (LLM) to generate responses. By using the Service, you acknowledge that: * Your inputs are processed by third-party AI models. * Conversations are stored and may be reviewed by CSMX or its partners for evaluation and marketing.

5. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at contact@csmx.eu.

6. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.